Can I ask for a full refund?

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When Are Full Refunds Available?

• You can request a full refund if you initiate a return within 20 days of receiving your order.
• The item must be returned in its original condition, unworn, unwashed, and with all tags attached.
• If the item you received is defective, damaged, or incorrect, you are eligible for a full refund, including any return shipping costs.

How Do I Request a Full Refund?

• Contact our Customer Support team within the refund window at [e-mail].
• Provide your order details and reason for the refund request.
• Follow the instructions we provide to return the item to the retailer or warehouse.

What If I Receive a Discounted or Final Sale Item?

• Some items marked as “final sale” or heavily discounted by retailers may not be eligible for a full refund. Please check the product description and refund policy details before purchasing these items.

Processing Time

• Once your return is received and inspected, we will process your refund to the original payment method within 15 business days.
• Please note it may take additional time for the refund to appear on your account statement, depending on your bank or payment provider.

If you have any questions or need help with your refund request, feel free to reach out to our Customer Support team. We’re here to help!